Synology DiskStation 5-Bay 10 TB (5x 2TB) Network Attached Storage (DS1512+ 5200)

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Product Feature

• High Performance NAS Server Scales up to 15 Drives for SMB Users
• 194.6 MB/sec Writing, 192.4 MB/sec Reading1
• Scaling up to 15 Drives with Synology DX510
• Featuring SuperSpeed USB 3.0
• 2 LAN with Link Aggregation Support
• CPU Passive cooling Technology & System Fan Redundancy
• Running on Synology DiskStation Manager (DSM)
• VMware , Citrix , Microsoft Hyper-V Compliance

Product Description

Synology Preinstalled DiskStation DS1512+ 5200 offers a high-performance, scalable, and full-featured network attached storage solution that meets the needs of small and medium-sized businesses that require an efficient way to centralize data protection, simplify data management, and rapidly scale storage capacity with minimal time spent on setup and management. The Synology DS1512+ is backed with Synology� s 3-year limited warranty. NAS software license is included.

Synology DiskStation 5-Bay 10 TB (5x 2TB) Network Attached Storage (DS1512+ 5200) Review

I did a ton of research and pretty much assessed that Synology was the way to go given the alleged hardware reliability and the excellent software. I bought the 1512+ because it was the newest, fastest and best NAS to host the capacity I needed. Because it was so new it didnt have any reviews on Amazon when i bought it a couple weeks ago. I figured the "+" was a plus right?

Nah.

I got the BBOD after restarting for the first time and lost access to my three drives. Synology support is trying to help by logging into the system remotely but for one reason and another they've caused me to have another inaccessible drive. I'm pissed.

So now I sit here, beside a big black box, four shiny inaccessible disks, and an $1100 hole in my pocket.

I guess i just picked the wrong model. The 1511 seems great. I also appreciate their support crew for trying but I'm submitting an RMA or refund today. I can't trust this model until I know my data is safe on it because isn't that what we buy it for in the first place?

****************************UPDATE 05/02/12**********************************

The Synology support team had finally offered me an advanced RMA a couple days before the official announcement about the dysfunctional units. They didn't initially offer me compensation for the shipping but I was fine to just get the problem unit off my hands and pay for the shipping myself. Lucky that I procrastinated however because they sent me a UPS pre-paid shipping label 3 days after they issued the RMA. So, thanks Synology.

So I got their new unit and figured I would wait a week or so before posting. I've taxed the 1512+ pretty thoroughly over the past couple of weeks with heavy data transfer and downloads and now have 4x2TB working without a single problem. I have also restarted it multiple times without issue.

Right now I feel pretty confident that Synology has located and fixed the problem with the BBOD. So, thanks Synology.

To tell you the truth I probably wouldn't have gone with any other NAS manufacturer even after all the nonsense I went through. I knew it was simply an issue with a manufactured component that was more or less fixed in reasonable time. I guess I was just one of the few who bought this unit at the wrong 'minute'.

On that note I'll change my rank to 4/5.

Why not 5/5?

Well mostly because of the support system. I'm sure that the entire support team was working their butts off to get this issue fixed, but not being available during the weekend is a bit weak for todays standards; especially for a company whose clients typically handle important data.

So, to sum it up:

1. This NAS is the best you can get, for sure. DSM is amazing and the slightly increased price is well worth it.

2. All over the internet Synology has been known to have the best NAS hardware/software in the biz, but they need to increase the support staff to maintain that great reputation.

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