Toshiba Satellite S875-S7136 17.3-Inch Laptop (Ice Blue Brushed Aluminum)

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Price: $699.00   

Product Feature

• Intel Core i5-3230M Dual-Core Processor (3.2 GHz)
• 6 GB DIMM RAM
• 750 GB 5400 rpm Hard Drive
• 17.3-Inch Screen, Mobile Intel � HD graphics
• Windows 8

Product Description

Toshiba Satellite S875-S7136

Toshiba Satellite S875-S7136 17.3-Inch Laptop (Ice Blue Brushed Aluminum) Review

Got this laptop band new in May 2013. With wireless connection at my home, this laptop's download speed is just 0.7 MBPS,while my 4 year old Dell has a speed of 75 MBPS. I searched the internet, this is a very prevalent problem with Toshiba laptops, but I could not find a solution that solves my problem (change router settings, update Toshiba drivers, etc.)

See these links for other people's negative stories:

http://forums.toshiba.com/t5/Networking-Wi-Fi/Satellite-C855-Wifi-is-Horrifyingly-slow/td-p/372241

http://forums.toshiba.com/t5/Networking-Wi-Fi/Unbelieveably-slow-internet/td-p/77682

http://forums.toshiba.com/t5/Networking-Wi-Fi/RealTek-RTL8723AE-Wireless-Lan-802-11n-PCI-E-NIC/td-p/334864

I called their technical support (at about 8pm PST on 5/29/2013), and I had the worst experience ever with any product's tech support. The woman on the other side of the line was very rude and belligerent. She insisted that if the internet connection is slow, it must be internet service provider's problem, and "it does not concern us", despite the fact that I told her that there is another PC that has a 75mbps download speed at my home, which made it impossible for me to blame COMCAST.

She had an attitude of challenging me to return the laptop. She kept asking me "what are you going to do with the laptop?" In retrospect, she acted as if she's hinting for me to return the laptop by behaving in such a hostile way. It left me an impression that screwing her employer is her topmost priority, and insulting Toshiba's customers to make herself feel powerful is closely behind.

I cannot believe a company will tolerate someone with such an attitude problem on its team. One would expect that these companies will review the recorded calls after they've told you calls are recorded for "quality control purposes".

Toshiba: I challenge you to review the calls you recorded at around 8pm PST on 5/29/2013 and then post here to say my post is not accurate!

Buy a Toshiba at your own peril. As for me, I'll never buy another Toshiba again, whether it is a laptop or DVD player or whatever they produce!

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