Plantronics Savi W430 Wireless Headset - Silver/Black

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Price: $160.99 $138.44   

Product Feature

• DECT technology eliminates Wi-Fi network interference and provides high quality audio and up to 300 ft wireless range
• Advanced wideband audio using CAT-iq technology for high definition voice quality
• Noise-canceling microphone filters out background noise
• Digital Signal Processing technology for outstanding voice clarity
• Call controls, including remote call answer/end with supported softphones
• Superior DECT 6.0 technology
• Top Quality wireless audio for the PC
• USB DECT adapter with 180-degree articulation

Product Description

Plantronics Savi W430

Plantronics Savi W430 Wireless Headset - Silver/Black Review

I got this headset a few days ago and am so far not impressed- maybe I just have not worked out the kinks yet, if so I will update later.
First off the charging base:
It requires some force to get the headset in so that the charging parts will connect and you have to look at the light to be sure it connects. This means it is so tight that you have to hold the base down with one hand while you extract the headset. After doing this once I could see that the base had come apart slightly at one of the seams.
A major reason that I got this was to avoid fumbling with a headset when I get a call- I sometimes miss the call while trying to get the headset on my ear and hoped this would help. Not!
The volume buttons are on the part that goes behind the ear. I find this makes them hard to push without dislodging the headset unless I use 2 hands. Even then they are hard to push and aside from the faint tone you don't get any tactile feedback that you have indeed pushed it. I don't expect to need to change the volume much but you have to hold the vol- button down for a few sec to mute the headset something I do routinely because I am on conference calls.
I hesitated to get this because the headset reminded me of their Voyager pro series and I found that to be uncomfortable over time but I have worn this for an hour or so and it is not the kind I will forget that I am wearing but it is not uncomfortable. The ear pieces are slightly different from the voyager pro series.
The range seems good for my purposes- better than bluetooth. I was able to walk out in my back yard and at the part where I am furthest from the base with the most walls between me and the base it skipped sligthtly but did not disconnect me (i only tried this once so far).
I am using a win XP PC with Skype 5.8 and several times that I have gone to make a call it has told me that there was a problem with my audio (forget the exact message) and this is fixed by unplugging the transmitter and plugging it back in. I have not sorted out the cause of this problem but this is more fumbling that I was trying to avoid.
Another time when I picked it up to use it I was told the battery was dead and got some horrible screeching feed-back like noise. I put it back on the base for a second and picked it up and the battery was miraculously fully charged(i.e. clearly it was charged but told me it wasn't) and the screeching was gone but there was an echo-y tinny quality to the sound from the caller and the sound they heard from me that made it unuseable- I had to hang up and use my cell headset on my ipad. I have not had it long enough to figure these problems out and I may not as I am inclined to send it back. I am not sure if I am just unlucky and got a defective unit but I don't have time to waste trouble shooting something that has some fundamental shortcomings as it is.
I really wanted the 440 but amazon did not have it in stock and plantronics has a terrible return policy so I did not want to buy it there. I may just go back to my wired hedset (Plantronics MX500i 3-in-1 Headsetwhich worked great until my dog sat on it!

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